Refund Policy

This Refund Policy is part of our Terms of Service. It covers purchases of credit packs on Bulin 47 AI.

Payments are processed by our payment processor, Stripe. Your receipt is emailed to you after checkout, and approved refunds are paid back through Stripe to the payment method you used.

Try it free first

There are no free previews: every video is made with credits. To try a new photo cheaply, make it at 480p (10 credits) before you make it in 720p HD (25 credits).

Failed or blocked renders

You don't need to ask for these. If a full video fails to render, times out, or is blocked by our content checks, the credits for that render are returned to your balance automatically.

If a video finished but came out clearly broken (for example, no face or a frozen picture), email us with the link from your "My videos" page and we'll return the credits for that render.

Credit packs

• Credit packs are one-time purchases. There is no subscription and nothing renews automatically.
• Credits never expire, so unused credits stay in your account until you use them.

When you can get your money back

We refund a credit pack in full when:

• you ask within 14 days of buying it and none of its credits have been used;
• you were charged more than once for the same purchase; or
• you paid, but the credits never arrived in your account and we can't fix that.

We don't refund a pack once its credits have been used, including when you're unhappy with how a finished video looks. Purchases made by accounts that were closed for breaking our Acceptable Use Policy aren't refunded either.

None of this limits any refund rights you have under the law where you live.

What happens after a refund

• The credits from the refunded pack are removed from your balance.
• The money goes back to the original payment method. How long it takes to appear depends on your bank or card issuer.

How to ask for a refund

Email support@bulin47-ai.io with "Refund" in the subject line, from the email address on your account. Include your order number or your receipt, and tell us why you're asking. We reply within 2 business days.

If something looks wrong with a charge, please contact us before opening a dispute with your bank. Most problems are faster to fix directly.

Contact

Billing and refund questions: support@bulin47-ai.io